Our return policy is designed to ensure your satisfaction. If you are not delighted with your purchase, you have 30 days from the date of delivery to request a return for a full refund or exchange, provided the items are unused and in their original condition. Customized orders are non-refundable unless we fail to deliver as per agreed specifications. Thank you for supporting our artisans and our commitment to exceptional craftsmanship and service. For more details, please contact us directly.